Citizens Advice Bureau

Address
3rd Floor North, 200 Aldersgate, London, UK, EC1A 4HD
Telephone
03444 111 444
E-mail
Region(s) Covered
Case Size S
  •   Cases under £20k
Case Size M
  •   Cases £20k - £500k
International Cases
  No
Specialist Areas
advice
Do you need legal advice?

If you have a problem that you need help with, you may need legal advice to resolve it. You can get help from a legal adviser who specialises in your problem such as a solicitor or there are many other organisations who may be able to help you.

This page gives an overview of the types of legal advice available and where to get advice.

Who can help you?

Legal advisers are people who are trained in the law to help you with your problem. There are many types of legal advisers including solicitors, legal executives and barristers.

If you need legal help or advice to sort out a problem, it's not always necessary to consult a legal adviser. You may be able to deal with the problem yourself or with help from your local advice centre. This could be free help from your local Citizens Advice Bureau, a housing advice centre or a law centre near you. Some advice centres, such as law centres, are staffed by solicitors and other specialist caseworkers, and can offer free legal advice.

Even if you do need professional legal advice, getting help from your local advice centre may be a good place to start. An adviser can help you decide whether a solicitor or another legal adviser is actually needed. They may also be able to refer you for further specialist help. This may include:

assistance from a specialist organisation
free legal advice
help with your court case.
You may also be able to get legal advice from other professionals such as accountants or other organisations such as trade unions and motoring organisations.

If you do need a legal adviser, you should choose one who has experience in the appropriate area of law.


With some kinds of problems, it can be quicker, cheaper and less stressful to use mediation, arbitration or an ombudsman scheme.These are ways of resolving a legal issue without going to court also called alternative dispute resolution.

Civil recovery measures can be used by victims of fraud to recover their losses.

The victim can obtain compensation (a payment of money or transfer of assets) from the fraudster or someone else who participated in the fraud.

The victim may be an individual, a business, or a Government agency.

The Civil Recovery Network provides a central location for obtaining advice and details of individuals, firms and organisations who may be able to assist you in civil recovery. 

How it works

What we do

The Civil Recovery Network is a portal designed to bring together individuals and businesses with service providers who have the knowledge and expertise to help in recovering monies they have lost.

Losses could be as a result of fraud, negligence or simply an acrimonious business relationship.

How we do it

Service providers are listed by category and listing include names, contact numbers, emails and a detailed description of the services provided. 

Clients can comment on their experiences by adding feedback to service provider listings. This has the effect of promoting the good work of the professional, customer friendly providers whilst also highlighting any problem providers.

Feedback can only be added by registered users. 

The Experts

We constantly research the market and aim to get on board all available service providers who have the specialist skills to investigate, analyse, trace, seize, and recover monies owed.

The Victims

We work in partnership with a number of government agencies, charities and online organisations to ensure that individuals and businesses know where to go to find help in recovering their money.

For victims

Suggested first steps:

1. Collate all available information

2. Read through the information on this site and try and understand the processes.

3. Establish if you have sufficient to approach a lawyer direct (if not consider a case assessment)

4. Identify any specialist requirements

5. Browse or search for a service provider

For service providers

We aim to have the largest audience of individuals and businesses in the UK looking to recover monies. This includes discontinued / NFA police fraud matters, business creditors, civil and business disputes as well as general online and offline victims of fraud / crime.

Once registered, listings are created and submitted online and will provide a link for people to directly contact the experts they need to help progress their cases. 

We recommend listings include keywords that describe any specialist skills and areas of expertise. 

Listings are charged at £240 per year.